{"id":22599,"date":"2025-12-14T11:10:33","date_gmt":"2025-12-14T08:10:33","guid":{"rendered":"https:\/\/jewelsbygalla.com\/eg\/?page_id=22599"},"modified":"2025-12-14T11:10:36","modified_gmt":"2025-12-14T08:10:36","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/jewelsbygalla.com\/eg\/en\/refund-policy\/","title":{"rendered":"Refund policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Your satisfaction is our priority. If you wish to make a change, we are happy to accept returns and exchanges within <strong>7 days of delivery<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Online Orders \u2013 Returns &amp; Exchanges<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We offer a <strong>7-day return and exchange window<\/strong>, starting from the day you receive your order. Requests submitted after this period cannot be accepted.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Eligibility for Return or Exchange<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To qualify for a return or exchange:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Items must be <strong>unused<\/strong> and in the <strong>same condition<\/strong> as received<\/li>\n\n\n\n<li>Items must be returned with <strong>original packaging<\/strong>, including:\n<ul class=\"wp-block-list\">\n<li>Jewelry box<\/li>\n\n\n\n<li>Shopping bag<\/li>\n\n\n\n<li>Authenticity card<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>The <strong>online order confirmation<\/strong> must be provided<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Damaged or Incorrect Items<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Please inspect your order upon delivery. If your item is <strong>defective, damaged, or incorrect<\/strong>, contact us immediately so we can review the issue and arrange a prompt resolution.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Non-Returnable Items<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The following items are <strong>not eligible<\/strong> for return or exchange:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Custom or personalized pieces<\/strong>, including special orders, engravings, or bespoke designs<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you have questions about a specific item, please contact us before placing your order.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">How to Request a Return or Exchange<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To start a return or exchange, please contact us at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7 <strong><a>customercare@jewelsbygalla.com<\/a><\/strong><br>\ud83d\udcf1 <strong>WhatsApp: +971 52 162 5676<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kindly include your <strong>full name<\/strong> and <strong>order number<\/strong>. Our team will confirm once your request has been reviewed.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Once Your Return Is Approved (Egypt Orders)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For returns within <strong>Egypt<\/strong>, we will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide a <strong>prepaid return shipping label<\/strong><\/li>\n\n\n\n<li>Arrange a <strong>courier pickup<\/strong> for the jewelry, original packaging, and authenticity card<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">After We Receive Your Returned Item<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">All returned items undergo a <strong>quality control inspection<\/strong>. Once approved:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Refunds<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds will be issued to the <strong>original payment method<\/strong><\/li>\n\n\n\n<li>Processing times may vary depending on your bank or payment provider<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Exchanges<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For faster service, we recommend returning the original item and placing a <strong>new order<\/strong> once your return is approved<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">If you need assistance at any time, feel free to reach out:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7 <strong><a>customercare@jewelsbygalla.com<\/a><\/strong><br>\ud83d\udcf1 <strong>WhatsApp: +971 52 162 5676<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Your satisfaction is our priority. If you wish to make a change, we are happy to accept returns and exchanges within 7 days of delivery. Online Orders \u2013 Returns &amp; Exchanges We offer a 7-day return and exchange window, starting from the day you receive your order. Requests submitted after this period cannot be accepted. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-22599","page","type-page","status-publish","hentry"],"acf":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jewelsbygalla.com\/eg\/en\/wp-json\/wp\/v2\/pages\/22599","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jewelsbygalla.com\/eg\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jewelsbygalla.com\/eg\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jewelsbygalla.com\/eg\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jewelsbygalla.com\/eg\/en\/wp-json\/wp\/v2\/comments?post=22599"}],"version-history":[{"count":1,"href":"https:\/\/jewelsbygalla.com\/eg\/en\/wp-json\/wp\/v2\/pages\/22599\/revisions"}],"predecessor-version":[{"id":22600,"href":"https:\/\/jewelsbygalla.com\/eg\/en\/wp-json\/wp\/v2\/pages\/22599\/revisions\/22600"}],"wp:attachment":[{"href":"https:\/\/jewelsbygalla.com\/eg\/en\/wp-json\/wp\/v2\/media?parent=22599"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}