Your satisfaction is our priority. If you wish to make a change, we are happy to accept returns and exchanges within 7 days of delivery.
Online Orders – Returns & Exchanges
We offer a 7-day return and exchange window, starting from the day you receive your order. Requests submitted after this period cannot be accepted.
Eligibility for Return or Exchange
To qualify for a return or exchange:
- Items must be unused and in the same condition as received
- Items must be returned with original packaging, including:
- Jewelry box
- Shopping bag
- Authenticity card
- The online order confirmation must be provided
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can review the issue and arrange a prompt resolution.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Custom or personalized pieces, including special orders, engravings, or bespoke designs
If you have questions about a specific item, please contact us before placing your order.
How to Request a Return or Exchange
To start a return or exchange, please contact us at:
📧 [email protected]
📱 WhatsApp: +971 52 162 5676
Kindly include your full name and order number. Our team will confirm once your request has been reviewed.
Once Your Return Is Approved (Egypt Orders)
For returns within Egypt, we will:
- Provide a prepaid return shipping label
- Arrange a courier pickup for the jewelry, original packaging, and authenticity card
After We Receive Your Returned Item
All returned items undergo a quality control inspection. Once approved:
Refunds
- Refunds will be issued to the original payment method
- Processing times may vary depending on your bank or payment provider
Exchanges
- For faster service, we recommend returning the original item and placing a new order once your return is approved
If you need assistance at any time, feel free to reach out:
📧 [email protected]
📱 WhatsApp: +971 52 162 5676
