At Jewels By Galla (“we”, “us”, “our”), your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase on www.jewelsbygalla.com (the “Website”).
By using our Website, you agree to the practices described below.
1. Who We Are
Jewels By Galla is a jewelry brand operating across Egypt and the UAE, offering fine jewelry and accessories.
For any questions about privacy or your data, contact us:
Email: [email protected]
2. What Personal Data We Collect
We collect personal information in the following ways:
A) Information You Provide During Checkout or Contact
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment-related information (processed securely through third-party payment partners; we do not store your full card details)
- Order and delivery details
- Messages submitted via our contact forms or customer support channels
B) Automatically Collected Information
When you visit our Website, we may collect:
- IP address
- Device & browser information
- Pages viewed
- Time spent on the website
- Cookies and similar technologies
C) Cookies
We use cookies for:
- Website functionality
- Remembering your cart
- Improving website performance
- Traffic analytics (Google Analytics)
- Basic Meta Pixel tracking for performance measurement (not remarketing)
You may disable cookies through your browser settings.
3. How We Use Your Information
We use your personal data to:
- Process and deliver your orders
- Communicate about orders, shipping, or support
- Verify payments through third-party payment providers
- Improve our website performance and user experience
- Detect and prevent fraud
- Comply with legal and financial obligations
We do not use your data for marketing or remarketing campaigns.
4. Payment Processing Partners
All payments on Jewels By Galla are processed securely through our authorized payment partners:
- PayTabs
- Tabby (Buy Now, Pay Later)
- Souhoola
- ValU
- Apple Pay
- Meeza
- Aman
- Forsa
We never store or access your full credit/debit card numbers. All sensitive data is encrypted and handled solely by these payment providers.
5. Sharing Your Information
We share your information only with trusted partners necessary for business operations, including:
- Payment providers (for completing your payment)
- Courier/shipping companies (to deliver your order)
- IT & hosting providers
- Security and fraud-prevention tools
- Analytics services (Google Analytics, Meta Pixel)
We do not sell, trade, or rent your personal data to third parties.
6. How Long We Keep Your Data
- Order records: stored as required for accounting and legal compliance
- Contact form messages: kept for customer service follow-up
- Cookies: retained according to their individual lifespan
- Analytics data: used internally for performance tracking
Because customers cannot create accounts, we do not store user profiles or login information.
7. Your Rights
You may request:
- A copy of the personal data we hold about you
- Correction of inaccurate information
- Deletion of your data (when legally allowed)
- Withdrawal of consent for communication
To submit a request, contact us at:
8. Third-Party Content and Services
The Website may contain embedded content or links (e.g., images, videos).
These third-party sites may collect data according to their own privacy policies.
We also use:
- Google Analytics (for website performance)
- Meta Pixel (Facebook) only for performance measurement, not remarketing
9. Security Measures
We take your privacy seriously. Our Website uses:
- Secure hosting and firewall protection
- SSL encryption
- Regular security checks
- Restricted access to personal data
While we work hard to protect your information, no online transmission is 100% secure.
10. Policy Updates
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated date.
11. Contact Us
For questions or privacy requests, contact:
Email: [email protected]
Website: www.jewelsbygalla.com
