Online Orders Return
We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.
Conditions To Return
- You may return a Jewelry item purchased online if it is unused and in the same condition as you received it.
- Items must be in their original packaging (box shopping bags) along with the piece authenticity card.
- Online order confirmation receipt must be provided.
Damages and issues
Please inspect your order upon reception and contact us immediately in the unlikely event of the item being defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
custom products (such as special orders or personalized items) Please get in touch if you have questions or concerns about your specific item.
Return Process
To start a return, you can contact us at: customercare@jewelsbygalla.com or WhatsApp +971521625676. provide your name and your online order number, and we will send you a confirmation of your exchange or return request.
Once the exchange or return is approved
UAE Returns- We will send you the return shipping label and arrange for the courier to collect the Jewelry, brand packaging, and authenticity card.
Rest Of The World – We will send a payment link for the return shipping cost. Once the payment is received, we will proceed to send you the return shipping label and arrange for the courier to collect the Jewelry, brand packaging, and authenticity card.
When returned pieces are received, they are submitted to our quality control.
Refunds will be processed after the returned piece/s has been received and approved.
Refunds
Payment will be refunded to the customer through the same payment mode. For e.g., if a customer has ordered through a credit card, the cancellation amount will be credited back to the same account. Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit card account as it’s managed by the Cardholder’s issuing bank.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
You can always contact us for any return question at:
customercare@jewelsbygalla.com / Whatsapp +971521625676.
